Contact information

Get in touch

We're a small Australian family business and we reply to every message ourselves. Whether you've got a question about gear, need help with an order, or want to tell us what we've got wrong — we'd love to hear from you.

Fastest way to reach us: email support@maddenauthentic.com.au

We aim to reply to all emails within 1 business day. For order-specific questions, please include your order number.

Business details

Madden Authentic Pty Ltd
ABN: 85 694 242 254
Registered in Victoria, Australia
Fulfilment: Sydney, NSW

Common questions

Before you reach out, you might find your answer in one of these:

• Shipping & delivery times
• Returns & refunds
• Who we are and why we exist
• What gear we actually use

Or drop us a line below

Use the form below and we'll get back to you within 1 business day.