Terms of service
Madden Authentic Pty Ltd (ABN 85 694 242 254) operates the website maddenauthentic.com.au and sells outdoor and camping products. By using our website or purchasing from us, you agree to these Terms of Service.
Last updated: April 2026
1. About us
These Terms of Service apply to the website and e-commerce store operated by Madden Authentic Pty Ltd, a private company registered in Victoria, Australia (ABN 85 694 242 254). References to "we", "us" and "our" in these Terms mean Madden Authentic Pty Ltd.
2. Use of our website
By accessing or using our website, you agree to:
- Comply with these Terms and all applicable laws
- Not use the website for any unlawful or harmful purpose
- Not attempt to interfere with, hack, or disrupt the website or its services
- Not copy, resell, or redistribute any content from the website without our written permission
You must be at least 18 years old to make a purchase from our website. If you are under 18, a parent or guardian must make the purchase on your behalf.
3. Products and pricing
All prices are listed in Australian Dollars (AUD) and include GST where applicable. We make every effort to display accurate product descriptions and prices, but errors may occasionally occur. We reserve the right to correct pricing or product errors and, where such an error affects an order you have placed, we will contact you to offer a refund or replacement.
Product availability is not guaranteed. We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.
4. Orders and payment
When you place an order through our website, you are making an offer to purchase the products at the listed price. We reserve the right to accept or decline any order. Your order is confirmed when we send you an order confirmation email.
Payment must be made in full at the time of order. We accept payment through Shopify Payments, Stripe, and other payment methods displayed at checkout. We do not store full credit card details on our servers — all payments are processed securely by our payment providers.
5. Shipping and delivery
Delivery times, shipping methods, and costs are set out in our Shipping Policy. We ship from our Sydney-based fulfilment partner (3PL) within Australia.
6. Returns and refunds
Returns and refunds are governed by our Refund Policy and your rights under the Australian Consumer Law. Nothing in these Terms limits your rights under the Australian Consumer Law.
7. Consumer guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Intellectual property
All content on our website — including text, images, logos, videos, reviews, and branding — is owned by Madden Authentic Pty Ltd or used with permission. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent.
The name "Madden Authentic" and the Madden Authentic logo are trademarks of Madden Authentic Pty Ltd.
9. User-submitted content
If you submit reviews, comments, photos, or other content to our website, you grant Madden Authentic Pty Ltd a perpetual, royalty-free, worldwide licence to use, reproduce, modify, and display that content in connection with our business. You warrant that any content you submit is your own work and does not infringe the rights of any third party.
10. Third-party links and services
Our website may include links to third-party websites, products or services (including affiliate links where we may receive a commission). We are not responsible for the content, privacy practices, or reliability of third-party websites, and linking to them does not imply our endorsement.
11. Limitation of liability
To the maximum extent permitted by law, and subject to your non-excludable rights under the Australian Consumer Law, Madden Authentic Pty Ltd's total liability arising out of or in connection with your use of the website or purchase of products is limited to the amount you paid for the products giving rise to the claim.
We are not liable for any indirect, consequential, or incidental loss or damage, including lost profits, lost data, or loss of enjoyment.
12. Indemnity
You agree to indemnify and hold harmless Madden Authentic Pty Ltd from any claim, loss, or damage arising out of your breach of these Terms, your misuse of the website, or your violation of any law.
13. Termination
We may suspend or terminate your access to the website at any time if you breach these Terms or engage in conduct we consider harmful to our business or other users.
14. Changes to these Terms
We may update these Terms from time to time. Changes take effect as soon as they are posted on this page, and the "Last updated" date at the top will reflect the change. Continued use of the website after changes take effect constitutes acceptance of the updated Terms.
15. Governing law and jurisdiction
These Terms of Service are governed by the laws of the State of Victoria, Australia. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
16. Contact us
If you have any questions about these Terms of Service, please contact us:
Madden Authentic Pty Ltd
ABN: 85 694 242 254
Email: support@maddenauthentic.com.au
Victoria, Australia